The MetLife Pet Insurance App
Get the MetLife Pet App Now
Easily Submit and Track Claims
The claims process is quick and simple in the app. Here’s a breakdown:
- After you’ve visited the vet and paid the bill, open the app and start a claim.
- Upload the required documents, submit the claim, and check the tracker for status updates. You’ll be notified if we need additional information.
- Most claims are processed within 5 days, so you can get money back quickly.1
Chat With a Vet Any Time
All policyholders have access to vet telehealth2 in the app, so you can:
- Turn to professionals, not web searches, when your regular vet is unavailable.
- Chat with licensed vets who are available 24/7, any day of the week.2
- Get answers to questions about your pet’s health and next steps for you.
Explore Benefits in the MetLife Pet App
Pet Cards
Upload health records, set up reminders, and see coverage details for each pet.
24/7 Vet Chat2
Chat with a licensed vet whenever you have questions about your pet’s health.
Customer Support Chat
Message a real MetLife Pet person if you need policy or in-app assistance.
Claims Submission
Submit and track claims, and see the Explanation of Benefits after a claim is processed.
Pet Services Locator
Enter your location to see nearby groomers, trainers, clinics, pet stores, and more.
Rewards Program
Earn rewards and get discounts3 on pet services and products, where available.4,5
Praise from Pet Parents
The MetLife Pet app has great step-by-step instructions on how to make a claim. My dog had a medical emergency. I submitted the claim, and [I] was amazed at how quickly they responded and gave me options for receiving payment.
– Adriana, petinsurancereview.com
Great app. Easy to file a claim and track its progress, and great information on pet care in general.
– Patrick P., petinsurancereview.com
I am so impressed with how quickly the claims get reviewed after being submitted! I also love how easy it is to upload a claim. The app is very user-friendly as well!
– Hannah, petinsurancereview.com
The coverage is great, the app is very easy to use for submitting claims, and you are prompt in processing claims.
– Steven A., petinsurancereview.com
MetLife Pet has been great to work with. Great app, good communication, and helpful.
– Erin H., petinsurancereview.com
Absolutely, incredibly, hassle-free way to file a claim. [The] app is created with consideration for customers, claim [filing] is easy, and the refund came within days. I wish human insurance was this easy.
– Marina, petinsurancereview.com
This insurance is worth every penny. Very quick at processing claims. Super easy app and very easy to make a claim. Cannot recommend enough!!
– Tina R., petinsurancereview.com
Download the app here:
Pet parenting comes with expected and unexpected moments. Keep track of your pet's health and wellness with the MetLife Pet app.
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Your pet deserves great care. Get it with the help of MetLife Pet.
