Easy Claims Submission

Submitting Your Pet Insurance Claim is Simple!

What are you looking for?

Resources if you are purchasing a pet plan on your own.

Resources for individual policyholders, employees, and members who receive coverage through their employer.

  • I want to get a quote and find out how much a policy may cost
  • I have an existing plan and want to file a claim

Fax your claim to 877.281.3348

Mail your claim to

400 Missouri Ave, Suite 105;

Jeffersonville, IN 47130.

How to file a claim

Has your dog or cat recently visited the veterinarian for an injury or illness? Provide us the following items to ensure your claim is processed quickly:

1. Completed & Signed Claim Form

2. Veterinary Medical Records (SOAP Notes) from Incident

3. Itemized Invoice from Incident

If you're headed to the vet and worried you'll forget something, simply view the claims form as a PDF so you're aware of submission information.

Download claim form

Completed Claim Form

A complete Claim Form will help you get the fastest reimbursement possible.

Download a Claim Form

Veterinary Medical Records

Commonly referred to as SOAP notes, these can be digital records or handwritten from your veterinarian. 

Download Sample Vet Forms

Itemized Invoice

These invoices may be digital or handwritten and are also provided by your veterinarian’s office.

Download Sample Invoices

Submitting Your Pet Insurance Claim is Simple

All claims and documents must be submitted within 90 days of the treatment or invoice date. There are several options for submitting your claim and veterinary records, including via our portal, mobile app, email, fax or mail.

Virtual veterinary services are provided entirely by AskVet, a third-party partner; MetLife is not responsible for any pet guidance or advice provided or taken through Askvet.