MetLife Pet Insurance Reviews from Pet Parents

or call 1-800-GET-MET8



Our goal is to be there for you and your pets when you need us most. This means being on top of our game with customer service, claim turnaround time, and even our app’s efficiency. So we’re always excited when pet parents share why they were grateful to have MetLife Pet in their corner.

And we’re extremely grateful to see such positive reviews on sites like Pet Insurance Review, not to mention SFGate, which deemed MetLife Pet the “best pet insurance for multiple pets.”

Here are just a few of the nice things pet parents have shared about MetLife Pet:

Great Company to Work With

"So far the process has been so easy. Customer service is always willing to help. Communication is great, the app is user friendly. Can’t say enough about how fantastic this company and their staff are and I’m so glad I got pet insurance."

– Kim N.,, 6/24/2023

Great Pet Insurance

"I am very pleased with MetLife Pet Insurance. Claims are easy to submit and are processed quickly. This is my first experience with pet insurance and the experience has been a good one."

– Patricia H.,, 6/21/2023

MetLife Is Great

"I purchased insurance from MetLife for my dog and MetLife has processed my claims quickly and to my satisfaction. I would highly recommend them!"

– Barb R.,, 6/21/2023


"MetLife Pet is great. Have no problems submitting claims & always received quick payment!

– Vicky L.,, 6/20/2023

Feeling Frenchie Fortunate

I'm so glad I ... set up my Frenchie with MetLife Pet ... Having the assurance of insurance is comforting. ... The main point is that I have been reimbursed for everything I have submitted so far. .... Don't wait to sign up for insurance! Get it NOW!"

– Christine P.,, 6/19/2023

Find Out Why Pet Parents Have Such Kind Things to Say About Us

Insure Your Pet

Stories from Our Pet Parents

Whenever pet parents tell their stories, we’re reminded why we’re committed to giving your pets the best care possible. If you’re wondering if pet insurance is worth it for you, look no further. Three pet families shared heartfelt stories of how MetLife Pet came alongside them to provide quality care:

Hazel and Beau’s Story

  • Two Shih Tzus
  • Family reimbursed ≈ $16,000 for ER bill
  • Mom “incredibly relieved” they had insurance

Our story should have been a tragedy, but because of MetLife Pet Insurance our story is a “happily ever after.”

Last spring our two smallest Shih Tzus wiggled their way out of their enclosure and started barking at a doe who had just had a fawn. Of course, the doe became protective and trampled our dogs. Hazel sustained the worst of the injuries.

She had four broken ribs, a scratched cornea, an open wound on her rear and a broken pelvis. She required surgery (a plate and 5 screws) to repair her broken pelvis and stitches for the wound as well as round the clock care for 48 hours. Beau had badly bruised lungs and a broken rib. He was in critical condition when he arrived at the Emergency Room. The staff quickly rushed him away from us and put him in an oxygen bubble where he remained for the next day and a half. When we were presented with the quotes for the care and procedures they would need we were incredibly relieved to have insured them both. The price estimate we were given came to a total of about $16,000!

I hate to say this, but honestly I don’t know what we would have done if we didn’t have MetLife Pet. Because both of the dogs were young and healthy they were able to be released earlier than we were initially told. MetLife Pet paid out 100% of the claim we submitted. 

Both dogs have completely healed and Hazel was even able to have a litter of puppies! We are incredibly grateful for every day we have with them and will sing the praises of MetLife Pet to anyone who will listen.

– Angie Blakely, mom of Beau and Hazel

Stella and Oliver’s Story

  • Dog and cat on a family plan
  • Family reimbursed $1,000 for flea meds
  • Mom likes “reasonable” monthly premium

I adopted my dog, Stella, last March a mere 12 days after my other dog, Foxy, had passed. I also have two cats. With the adoption came a free month of MetLife Pet which I was grateful for since the first month with Stella presented several problems requiring vet bills, all of which were paid in full by MetLife Pet.

I was at first skeptical of the coverage they promised, that even flea meds and vaccinations were paid, and the reasonable monthly premium. I asked for a quote for all three animals and it was substantially lower than I was paying at the previous pet insurance company which didn’t cover flea meds, vaccinations, etc.

I switched over 10 months ago and have been amazed not only at how easy it is to file a claim online (takes less than a minute), but also how quickly and how much they pay me back.

When we had a flea infestation a few months back, I bought a thousand dollars worth of flea meds and every penny was covered. When my cat, Oliver, was vomiting over the course of a few days, I didn’t hesitate to take him in because I felt like they had my back and his!

I’m sure glad I did too because he most likely would not have gotten better without intervention or he certainly would have suffered unnecessarily. I was paid back within three days!

The most important thing I want to share is that MetLife Pet makes it easy to be a pet owner, to be proactive in their health, not to hesitate because you are afraid to spend the money. Believe me, I have told everyone about them and many have changed over and been very grateful. Although it might seem like it’s too good to be true, believe me, it’s true.

– Cecile Marie, mom of Stella and Oliver

Maddie’s Story

  • Miniature poodle puppy
  • Family reimbursed for shots and spay
  • Mom “never been happier” with insurance

In September 2022, we lost our precious Lagotto Molly the Magnificent. We decided not to go looking for another dog, but I saw this gorgeous picture of this miniature poodle, and as you may have guessed, at the end of September this gorgeous, little miniature poodle named Maddie (short for Madeline Elisabeth Garwood) was brought into our family.

We had never had a puppy before, and as we started learning about the expenses that we would have to put out in the first year with the veterinarian for a brand new dog, we started looking for pet insurance. To be honest, I didn’t know that pet insurance was a thing! After some research, we decided on MetLife Pet. I have to tell you, I have never been happier with insurance in my life than I have been with MetLife Pet for our pet.

We had to get her vaccinations, we had to get her spayed, and in the first six months, this amounted to a rather significant sum of money. But with MetLife Pet, all we had to do was submit the receipt, and the check was in the mail within a week. Thank you, MetLife Pet!

– Paige Garwood, mom of Maddie

Join the MetLife Pet Family

Still on the fence? Learn how pet insurance works and how it can help your best friends. If you’re ready to join the MetLife Pet family, then get a customized quote today!

Coverage underwritten and issued by Independence American Insurance Company (“IAIC”), a Delaware insurance company, headquartered at 11333 N Scottsdale Rd, Ste 160, Scottsdale, AZ 85254 or Metropolitan General Insurance Company (“MetGen”), a Rhode Island insurance company, headquartered at 700 Quaker Lane, Warwick, RI 02886. Coverage subject to restrictions, exclusions and limitations. Application is subject to underwriting review. See policy or contact MetLife Pet Insurance Solutions LLC for details. MetLife Pet Insurance Solutions LLC is the policy administrator for this coverage. The entity may operate under an alternate, assumed, and/or fictitious name in certain jurisdictions as approved, including MetLife Pet Insurance Services LLC (New York and Minnesota), MetLife Pet Insurance Solutions Agency LLC (Illinois).

L0723033351[exp0725][All States][DC,GU,MP,PR,VI]