What Documents Are Required To Submit a Claim?

  • Itemized invoice from the vet visit: A digital or handwritten invoice from your vet that includes a breakdown of all the charges, not just a total cost. See a sample invoice.

  • Your pet’s vet medical records: Also called SOAP notes, these handwritten or digital notes provide an overview of the incident. See sample SOAP note.

    • If this is your first claim, we require the last 12 months of veterinary records (or adoption records, if applicable) to process your claim.

A completed claims form can help show our Claims Team what you’re seeking reimbursement for, but it’s not required to move forward in the claims process.

  • Itemized invoice from the vet visit: A digital or handwritten invoice from your vet that includes a breakdown of all the charges, not just a total cost. See a sample invoice.

  • Your pet’s vet medical records: Also called SOAP notes, these handwritten or digital notes provide an overview of the incident. See sample SOAP note.

    • If this is your first claim, we require the last 12 months of veterinary records (or adoption records, if applicable) to process your claim.

A completed claims form can help show our Claims Team what you’re seeking reimbursement for, but it’s not required to move forward in the claims process.